Terms & Conditions for services in the Gladstone Harbour
General
In these terms and conditions, “the ticket holder’ means the person to whom the ticket and/or booking was made for and/or any person who is carried by virtue of the ticket. ‘The Carrier’ means Curtis Ferry Services (CFS) and any of the carriers agents, representatives or contractors. CFS is not a common carrier and reserves the right to refuse transport of any ticket holder, luggage, freight, goods and vehicle without reason.
All schedules and information are correct at the time of publishing; however, these can be subject to alteration, sometimes without notice. All services and reservations provided are subject to the conditions of the carrier and no responsibility is accepted by Curtis Ferry Services for misrepresentation, unforeseen errors or additional costs incurred, including those arising from adverse weather conditions or any situations beyond the control of Curtis Ferry Services. Refunds may not be available for unused services.
Check-in time for vehicles is to be a minimum of 30 minutes prior to departure. Due to loading requirements, Curtis Ferry Services reserves the right to refuse boarding for any vehicles that check-in after this time. The ticket holder shall at all times follow and carry out all directions of the Master and Crew of the vessel, particularly in relation to personal safety or that of other passengers. Your vehicle must be securely parked and the hand brake applied to prevent any movement. If you fail to follow these instructions, you will be responsible for any consequent damage your vehicle may cause. You must accept any direction of the crew or master whilst loading and unloading of your vehicle/s. CFS takes no responsibility for any loss or damage during the loading and unloading of your vehicle/s.
Vehicle/trailer dimension declaration
The overall dimensions of a vehicle or trailer must include any additional load that would otherwise change the length, height, or width of the item excluding side mirrors. The length of trailers must be measured from the towball or hitch to the end of the item including any overhang. Due to complexity of loading and limited deck space, Curtis Ferry Services reserves the right to refuse boarding where the overall dimensions have been incorrectly declared. Standard vehicles are under 5.5m. Vehicles over this and under 6.5m are large vehicles. Eg Dual Cab Cruisers, F trucks.
Pricing & Payment
All pricing is in Australian Dollars. All fares and bookings are subject to availability, surcharges and seasonal alterations. Always check with Curtis Ferry Services for final costs. Full payment is required at the time of the booking. This includes ABN holders and businesses. There will be no accounts.
Walk on Passengers
Passengers travelling on foot are required to wait until the retractable safety line has been removed, all vehicle movements are completed and crew have directed you to embark/disembark the vessel. Passengers need to make their way to the bar in the saloon area (middle deck) to pay for their fares or hand in their tickets once they board. Push bikes and luggage is carried at no charge.
Transport of Freight
All freight transported by Curtis Ferry Services is at the rick of the owner and we take no responsibility for loss or damage. CFS reserves the right to refuse the transport of any items when there is no availability for room or the safety of passengers or crew could be at risk. All freight needs to be paid for when delivered or collected before leaving the vessel. Please refer to our Freight Policy for further information on freight transport.
Animal Transport
Animals transported on Curtis Ferry Services vessels are at the risk of the owner. All animals must be accompanied and restrained appropriately. No animals are permitted in the saloon area at any time. To ensure the safety of passengers and crew, animals other than dogs must be restrained in a box, basket or carry cage at all times. Dogs must be kept on a leash at all times unless restrained in vehicles.
Amendments or cancellations
Any amendments made within 24-48hours of travel will incur a $25.00 amendment fee per booking. Any amendments made within 23hours of travel will incur a $50.00 amendment fee per booking.
Bookings cancelled more than 48hrs prior to travel will incur a 50% cancellation fee. Bookings cancelled less than 24hrs prior to travel will incur a 100% cancellation fee. Failure to arrive for scheduled departure will incur 100% of costs. Any travel unused will not be refunded.
Last Revision Date – 22.02.2024
